Rules of operation

Receiving orders:

Every order must be accompanied by a completed order form with an exact description of the request, date, notice of the time of delivery and the client's specifics. It is useful to specify information which is to appear in the invoice. The order and materials to be translated can be delivered via fax, modem, E-mail, post, courier or in person. It is also possible to use the order sheet provided on our web page: www.finisti.cz. Upon acceptance of the order, both sides follow these rules of operation.

Terms of delivery according to the number of standard pages (NS):

The regular delivery term for a translation of up to 10 NS is 48 hrs. (counted from the time when the order was accepted.) After this time, the translation will be ready for pick-up at our office. Within this time, we translate 10 NS at the most. In the case of larger orders, we compute usual term of delivery using a simple rule: first 10 NS within 48 hours, every subsequent 10 NS within 24 hours. When a shorter delivery term is requested or there are more NC to be translated, we charge a corresponding surcharge. The delivery term does not include Sundays or public holidays. (An order submitted on Friday afternoon with the requested delivery term of Monday morning will be charged with a 25% surcharge!)

Return of translations:

Translation will be ready for pick-up at our office at the hour stated on the order. Translations can be delivered via fax, modem, e-mail, post, courier, or in person. All forms of delivery are free except the courier service where we charge standard courier rates.

Payment conditions:

From new clients, we demand at least two payments in cash, and from then on we can issue invoices due in fourteen days. When orders exceed CZK 15,000 we request an advance payment of 50% of the estimated price payable before the delivery of the whole work. In cases when customers are over 21 days late in paying, future payments must be made in cash.

We also accept VISA and Eurocard/ MasterCard. You can pay by credit card either at our office or by fax order with a confirmation of the price without having to appear at the office in person.

Upon receiving eleventh order from the same customer, we award him with the loyalty discount of 5 %. This discount is permanent and it is not limited nor is it dependent on other conditions. A number of orders is counted since the beginning of 1997.

Customers whose orders exceed CZK 100,000 in a calendar year, provided that they are not in delay with their payments, are entitled to a 5% discount for all our services in the next calendar year.

The number of standard pages (NS) is calculated using the data in MS Word 7.0 (6.0) "File - Properties - Statistics". It is the number of letters plus the number of words and paragraphs divided by 1800. The total number of standard pages is rounded up or down to one decimal place. In the case of notarised translations, we round the number of standard pages up to the whole numbers. The minimum number of standard pages that can be charged for is 0.5.

Complaints:

The customer has the right to file a complaint regarding the translation within 14 day after the delivery of the work. After that period, the translation is to be considered flawless. A complaint must include both the translation and the original text.

Confidentiality and insurance:

Employees and partners of Finist s.r.o. are obliged to observe the code of secrecy with respect to all information that they encounter during the course of their work.

In the case of an error in ordinary translations or interpreting, the company Finist guarantees a compensation up to the value of the invoiced price. With respect to transalations with correction or notarial translations, the service is insured against damages to up to CZK 5,000,000.

Opening hours:

We accept and give out orders from Monday to Friday 8:30 a.m. to 7:00 p.m. Should you desire to place an order outside of these times, call cellular phones 0603 435 423 or 0608 702 112.